From Robert's website:
Returns and Exchanges
We hope that you are happy with your purchase. If for any reason you are not completely satisfied with your selection we will gladly return or exchange any item(s) purchased within 30 days of receipt. If you choose to exchange your item(s) we will send the new order to you with free standard shipping.
*Exclusions: Washed, worn, altered, embroidered or screen printed items may not be returned unless there is a product defect. We recommend that you test shoes on carpet prior to wearing them to work because we are unable to return them if they show visible signs of wear. Shipping and processing charges are non-refundable.
How to Return & Exchange
Returns & Exchanges by mail:
To help assist with your return or exchange we have included a prepaid shipping label with your return shipment. If you did not receive a return label with your shipment please contact our customer service department at 877-512-9090 or customerservice@robertsmed.com and we will email you a return label. If you use the return label provided we will deduct $8.99 off of the amount of your return/exchange or you may include a check/money order for payment. Please fill out the Return/Exchange form located on the opposite side of your invoice and include with your shipment. If you are missing your form you can CLICK HERE TO PRINT RETURN FORM. Don’t forget to include your invoice number on the form.
If you decide to use a different method to ship your return we recommend that you obtain tracking information to ensure delivery of your package.
All Returns should be shipped to:
Robert’s Medical Uniforms
Returns Department
1135 Commercial Ave SE
New Philadelphia OH 44663
How to Ship your Return/Exchange
1. Complete the return form and enclose with item(s) in original box. If you are returning shoes please do not use your shoe box as the shipping container. Place the shoe box inside a shipping box and affix the return label to the shipping container.
2. Package the return, along with your Return/Exchange form and seal securely with tape.
3. Ship to us using the UPS return shipping label provided (up to 5 items) or return prepaid and insured by the carrier of your choice. If you use the return shipping label provided you will be charged $8.99. If you have more than five items ship via the carrier of your choice to the address above.
4. If you are ordering new items to be exchanged with the items you are returning, Robert's will pay the cost of shipping the new items to you.
Please allow 14 days for us to receive and process your return. You will not be charged shipping for the exchanged item(s). If you placed your order using a credit card the credit will be posted to your credit card the day we process your return. If you paid by check your refund check will be sent to you via Mail. If you paid using payroll deduction we will credit your payroll when possible. In the event that payroll has already begun processing you will receive a refund check sent to you via Mail.
If you need any assistance with processing your return/exchange please call us at 877-512-9090 Monday through Friday 8 A.M. -5 P.M..
Wrong or Damaged Item(s) Shipped
If you received the wrong or damaged items call us at 877-512-9090 or email customerservice@robertsmed.com with your invoice number, name, address, phone number and details of the item you ordered and the item you received. If the requested item is in stock, we will ship it to you right away. We will charge your credit card for the second shipment and then credit your card once the return is received.
Contact US
If you have any questions you can reach us by phone, fax, email or mail. Order Hotline: 877-512-9090 Monday-Friday 8 A.M. – 5 P.M. EST
Email: customerservice@robertsmed.com